Welcome to Soft Cloud BD. These Terms of Service govern your access to and use of our website, software, digital products, WordPress themes and plugins, AI solutions, automation services, development services, and other products or services provided by Soft Cloud BD.
By using our website, purchasing a product, creating an account, or engaging our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. About Soft Cloud BD
Soft Cloud BD provides digital products and technology services, including but not limited to:
- Software and SaaS solutions
- POS and inventory management systems
- Custom software development
- Website and WordPress development
- WordPress themes and plugins
- E-commerce solutions
- AI tools and AI integrations
- Business automation
- SEO and digital marketing services
- Technical support and related digital services
Specific features, pricing, delivery times, and service conditions may vary depending on the product or project.
2. Eligibility and Account Responsibility
You must provide accurate and current information when creating an account, placing an order, or submitting a project request.
You are responsible for:
- Keeping your account credentials secure
- Maintaining the confidentiality of passwords and API credentials
- All activities performed through your account
- Providing correct billing, contact, and project information
Please notify us promptly if you believe your account has been accessed without authorization.
3. Products, Software and Digital Downloads
Digital products may include software, themes, plugins, scripts, templates, licenses, source code, documentation, or downloadable files.
Unless otherwise stated:
- A purchase gives you a license to use the product; it does not transfer ownership of the intellectual property.
- You may not resell, redistribute, sublicense, publish, or share paid files without written authorization from Soft Cloud BD.
- You may modify products for your own permitted use unless a specific license states otherwise.
- Product requirements, supported versions, and compatibility information should be reviewed before purchase.
We may release updates, bug fixes, security improvements, or feature changes from time to time.
4. Custom Development Services
For custom software, websites, automation, WordPress, or other development projects, project scope may be defined through a quotation, proposal, invoice, email, written agreement, or approved requirements document.
Any feature or work not included in the agreed scope may require:
- Additional fees
- Additional development time
- A revised project schedule
Project completion may also depend on the customer providing required information, content, access credentials, feedback, approvals, or third-party services on time.
5. Payments
Prices may be displayed in Bangladeshi Taka, US Dollars, or another applicable currency.
Depending on the product or service, payment may be required:
- In full before delivery
- As an advance payment
- In project milestones
- Through another agreed payment schedule
Work may be paused if required payments are overdue.
Third-party payment processors may have their own terms and fees.
6. Refunds and Cancellations
Refund eligibility depends on the type of product or service purchased.
Because digital products can often be downloaded or accessed immediately, completed digital downloads may generally be non-refundable unless:
- The product is materially defective
- The supplied product is substantially different from its description
- A refund is otherwise required by applicable law
Custom development payments may become non-refundable once work has started, particularly for completed milestones, purchased resources, domain/hosting charges, API costs, licenses, or other third-party expenses.
Any approved refund will be handled according to the payment method and applicable processing rules.
7. Software Licenses
Some products may use license keys, activation limits, domain restrictions, subscription periods, or update/support periods.
You agree not to:
- Circumvent licensing or activation systems
- Share private license credentials
- Remove licensing mechanisms without authorization
- Use a license beyond its permitted number of websites or installations
License conditions displayed on the relevant product page form part of these Terms.
8. WordPress Themes and Plugins
Our WordPress products are designed to work with supported WordPress and PHP versions stated in the relevant documentation or product description.
Compatibility may be affected by:
- Third-party themes or plugins
- Hosting configuration
- PHP extensions
- WordPress updates
- Custom code
- Caching or security systems
We cannot guarantee compatibility with every third-party plugin, theme, hosting environment, or custom modification.
9. AI and Automation Services
AI-generated content or automated output may occasionally contain errors, incomplete information, or unexpected results.
Customers are responsible for reviewing AI-generated content before using or publishing it.
You should not rely solely on AI-generated output for medical, legal, financial, safety-critical, or other high-risk decisions.
Third-party AI providers and APIs may also impose their own usage limits, pricing, policies, and availability conditions.
10. Third-Party Services
Some solutions may depend on third-party providers such as:
- Hosting companies
- Domain registrars
- Payment gateways
- Email or SMS providers
- Social media platforms
- Cloud services
- AI API providers
- Analytics providers
- WordPress extensions or external software
Soft Cloud BD is not responsible for third-party outages, policy changes, account restrictions, pricing changes, service discontinuation, or failures beyond our reasonable control.
11. Customer Content and Data
You retain ownership of the content and data you provide to us.
By providing files, images, text, logos, credentials, or other materials required for a project, you confirm that you have the necessary rights and permission to use them.
You authorize Soft Cloud BD to use supplied materials only as reasonably necessary to provide the requested product or service.
12. Prohibited Uses
You may not use our products or services to:
- Violate applicable laws
- Distribute malware or harmful code
- Conduct unauthorized access or hacking
- Commit fraud
- Infringe intellectual property rights
- Send unlawful spam
- Operate deceptive or abusive services
- Circumvent security or licensing controls
- Interfere with our website, servers, or systems
We may suspend or terminate access when these Terms are violated.
13. Intellectual Property
Unless otherwise stated, Soft Cloud BD owns or licenses the rights to its:
- Website design
- Branding
- Logos
- Software
- Source code
- Documentation
- Digital products
- Graphics
- Product descriptions
- Original website content
No ownership rights are transferred except where expressly agreed in writing.
For custom projects, ownership and source-code transfer terms will follow the relevant project agreement.
14. Support and Maintenance
Support availability may depend on the purchased product, package, subscription, or maintenance agreement.
Support may include:
- Installation assistance
- Bug investigation
- Product usage guidance
- Updates
- Technical troubleshooting
Support normally does not include unlimited customization, unrelated third-party issues, server administration, or new feature development unless specifically agreed.
15. Backups
Customers are responsible for maintaining appropriate backups of their websites, databases, files, and business data.
Before installing updates, themes, plugins, or custom code, we strongly recommend creating a full backup.
Soft Cloud BD is not responsible for data loss caused by missing or outdated customer backups, except where liability cannot legally be excluded.
16. Service Availability
We aim to keep our website and services available and reliable, but uninterrupted availability cannot be guaranteed.
Services may temporarily become unavailable because of:
- Maintenance
- Server problems
- Network failures
- Third-party outages
- Security incidents
- Force majeure events
- Software updates
17. Limitation of Liability
To the maximum extent permitted by applicable law, Soft Cloud BD will not be liable for indirect, incidental, special, consequential, or business interruption losses arising from use of our products or services.
This may include loss of:
- Revenue
- Profits
- Data
- Customers
- Business opportunities
- Website traffic
Where liability cannot be excluded, it will be limited as permitted by applicable law and any applicable written agreement.
18. No Guarantee of Business Results
We may provide software, marketing, automation, AI, SEO, websites, or business tools intended to improve operations or performance.
However, we do not guarantee:
- Specific sales results
- Search engine rankings
- Revenue growth
- Customer acquisition
- Social media reach
- Business profitability
Results depend on many factors outside our control.
19. Suspension or Termination
We may suspend or terminate access to a product, service, account, or support where reasonably necessary because of:
- Non-payment
- Fraud
- Abuse
- Illegal activity
- Security threats
- License violations
- Serious violation of these Terms
20. Changes to These Terms
We may update these Terms of Service when our products, services, business practices, or legal requirements change.
The latest version will be published on this page with an updated revision date.
Continued use of our website or services after changes take effect means you accept the revised Terms.
21. Governing Law
These Terms will be governed by applicable laws of Bangladesh, subject to any mandatory consumer-protection or other legal rights that may apply.
Any dispute should first be raised with Soft Cloud BD so both parties can attempt to resolve the matter in good faith.
22. Contact Us
If you have questions about these Terms of Service, please contact:
Soft Cloud BD
Website: softcloud-bd.com
Email: support@softcloud-bd.com
You can also contact us through the website Contact page.